Telemedicine & Remote Healthcare Center
Modern technologies such as websites and smart device applications enable healthcare facilities or healthcare practitioners to provide a range of remote healthcare and telemedicine services, including health assessment, patient treatment, and direct communication between patient and practitioner for remote consultation and follow-up.
What is Telemedicine?
Modern technologies such as websites and smart device applications enable healthcare facilities or healthcare practitioners to provide a range of remote healthcare and telemedicine services. These services include health condition assessment, patient treatment, and direct communication between patients and healthcare practitioners for remote consultation and follow-up.
A telemedicine center is an activity within a hospital, medical complex, independent center, mental health treatment and rehabilitation center, or shared workspaces dedicated to providing remote healthcare and telemedicine services.
Digital Platform
Web and mobile applications for seamless remote consultations
Healthcare Delivery
Comprehensive remote assessment, diagnosis, and treatment
Remote Evaluation
Complete patient health assessment, medical history, examination, and diagnosis conducted remotely
Objectives of Telemedicine Centers
Delivering quality healthcare through innovative remote solutions
Quick Access to Care
Provide rapid access to healthcare practitioners, answer medical questions, and deliver accurate medical advice
Medical Consultations
Offer medical consultations based on visible symptoms, without replacing in-person physician visits when necessary
Patient Guidance
Direct patients to appropriate healthcare facilities for conditions that cannot be treated remotely
Second Opinion
Provide medical consultations for obtaining additional medical opinions
Stable Condition Care
Deliver services for stable conditions that do not require physical patient presence
Suitable Specialties
Ideal for dermatology, family medicine, psychiatric disorders, and other appropriate conditions
Services Offered
Patient-to-Provider Services
Remote medical consultation
Patient education and awareness
Medical advice delivery
Guidance to appropriate healthcare facilities
Chronic disease patient follow-up
Second medical opinion
Assessment and treatment plan modification
Medical examination requests
Provider-to-Provider Services
Obtaining specialized medical opinion from another healthcare practitioner
Communication Types
Synchronous (Direct) Communication
Real-time interaction between patient and provider through video, audio, or live text chat for immediate consultation and care delivery.
- Live video consultations with HD quality
- Real-time audio calls with secure encryption
- Instant messaging and live chat support
Asynchronous (Indirect) Communication
Store-and-forward communication where medical reports and information are sent electronically without direct real-time interaction.
- Secure medical report sharing via email
- Medical image and document transmission
- Scheduled consultation with delayed responses
Operating Requirements for Telemedicine Centers
Comprehensive infrastructure and regulatory compliance for successful telemedicine operations
Licensing & Documentation
Licensing Process
Submit application via Seha platform
Attach registration and classification certificate from Saudi Commission for Health Specialties
Provide monthly-updated list of contracted physicians
Submit list of contracted healthcare facilities
Medical Record Documentation
Patient identity information
Technology type used for consultation
Service date and time stamp
Service provider name and license number
Service type (consultation, follow-up, etc.)
Condition notes and medical guidance
Audio/visual recordings retention when necessary
General Regulations & Compliance
Legal Compliance
Full adherence to Private Healthcare Institutions Law and Healthcare Professions Practice Law
Health Information Exchange
Compliance with Saudi Health Information Exchange (SHIE) policies for secure data sharing
Patient Consent
Obtain prior patient consent before providing any telemedicine services
Cost Transparency
Inform patients of service costs and payment methods with the right to refuse
Multi-Center Practice
Physicians are permitted to work in multiple telemedicine centers
E-Prescribing
Electronic prescription allowed for appropriate cases through approved platforms
Approved Applications
Only use certified and approved telemedicine applications and software
No Physical Reception
Telemedicine centers must not accept patients physically at the facility
