iCenna KPI: Driving Performance in Value-Based Healthcare
"You can't improve what you don't measure."
Key Performance Indicators are the backbone of operational excellence and Value-Based Health Care (VBHC). They ensure that every service provided is aligned with quality, efficiency, and patient value.
Live KPI Dashboard
Real-time performance metrics
Why KPIs Matter in Healthcare
At iCenna, we believe that Key Performance Indicators are essential for operational excellence and Value-Based Health Care implementation. They provide the data-driven insights needed to transform healthcare delivery.
Quality Focus
Ensure every service aligns with quality standards
Efficiency
Optimize operations and reduce waste
Patient Value
Maximize value delivered to patients
Continuous Improvement
Drive ongoing performance enhancement
Core KPI Dimensions
Our comprehensive framework covers four essential dimensions of healthcare performance measurement.
Patient-Centered Outcomes
Measuring what matters most to patients through comprehensive feedback systems and outcome tracking.
Patient-Reported Experience Measures (PREMs): Surveys such as CAHPS to benchmark satisfaction
Patient-Reported Outcome Measures (PROMs): Tracking recovery and outcomes of top diagnoses and procedures
Complaint Management: Transparent, multi-channel feedback systems empower patients to raise concerns
Patient Satisfaction Trends
Clinical Excellence
Ensuring the highest standards of care through evidence-based practices and continuous monitoring.
Compliance with Clinical Guidelines: Continuous monitoring of adherence to evidence-based pathways
Physician Performance: Incentives linked to quality, safety, and ethics, not just service volume
Medication Safety: Adherence to Insurance Drug Formulary (IDF) and electronic prescribing standards
Patient Outcomes Distribution
Operational Efficiency
Streamlining processes and reducing waste to deliver better care at lower costs.
Claim Management: Reduction of claim rejection rates through accurate coding and adherence to CHI standards
Fraud, Waste, and Abuse Prevention: Strong policies, staff accountability, and audits
Population Health KPIs: Chronic disease control, ER admission rates, and health promotion impact
Claim Rejection Rate Reduction
Financial & Value-Based KPIs
Shifting from volume-based to value-based care through innovative payment models.
Pay-for-Performance Models: Linking payments to clinical and patient outcomes
Bundled Payments: Measuring cost and outcomes across care episodes
Benchmarking Tools: Comparing provider performance using standardized data from NPHIES
Value-Based Outcomes
iCenna KPI Framework
We align with CHI's vision and Saudi Vision 2030 health transformation by integrating comprehensive performance measurement across all healthcare domains.
Informatics
Digital dashboards for real-time KPI tracking
Benchmarking
Transparent performance comparisons
Payments
Shifting from fee-for-service to value-based models
Delivery Models
Supporting integrated care and population health
