The AI Hospital Information System for Saudi Healthcare
iCenna HIS is an all-in-one platform built for hospitals, clinics, and medical centers in Saudi Arabia. With deep integration into NPHIES, Absher, and Yaqeen, our HIS digitizes your healthcare workflows—making patient care safer, faster, and more efficient.
Core Features of iCenna HIS
Comprehensive healthcare management from patient admission to discharge - every step streamlined
Electronic Medical Records (EMR)
Unified patient records with complete medical history, diagnostics, and secure documentation.
Unified patient records with doctor notes, diagnostics, and complete medical history
Role-based access control for nurses, specialists, admins, and healthcare providers
Secure e-prescriptions, lab results integration, and digital medical documentation
Appointment & Queue Management
Smart scheduling system with online booking, real-time updates, and patient communication.
Smart scheduling by department, physician specialty, or priority level
Online booking portal with SMS/email reminders and patient notifications
Walk-in queue management system with real-time updates and waiting time estimates
Insurance & Claims (NPHIES-Ready)
Complete insurance management with real-time eligibility checks and automated claims processing.
Real-time insurance eligibility verification with instant NPHIES integration
Automated pre-authorizations and seamless claims submission workflows
Reduced claim rejections, faster payment processing, and revenue optimization
Advanced Healthcare Modules
Specialized modules designed to optimize every aspect of your healthcare operations
Billing & Revenue Cycle
Comprehensive billing system with automated workflows and revenue optimization.
Automated Service Billing
Automated service-based billing with itemized invoicing and transparent pricing
Multi-Payment Support
Support for copay, insurance, and self-pay patient workflows with flexible options
Financial Integration
Full integration with accounting, ERP modules, and comprehensive financial reporting
Staff & Department Management
Complete workforce management with scheduling, performance tracking, and resource optimization.
Advanced Scheduling
Advanced shift scheduling, leave tracking, and staff availability management system
Performance Analytics
Department KPIs, resource utilization analytics, and comprehensive performance metrics
HR Integration
Seamless integration with HR systems, payroll, and compliance management tools
System Integrations
Seamless connectivity with all major healthcare platforms and government systems
NPHIES
Complete NPHIES integration for eligibility checks and claims processing
Absher & Yaqeen
Patient identity verification and demographic data synchronization
DICOM & PACS
Medical imaging integration with PACS systems and radiology workflows
ERP & Inventory
Real-time synchronization with inventory, procurement, and financial systems
One Hospital Information System Instead of Many Tools
What changes when every department works in the same system
| Area | Separate systems | iCenna HIS |
|---|---|---|
| Patient record | Split across clinic, lab, pharmacy and radiology systems | ✓ One record shared by every department |
| Insurance claims | Re-keyed into a separate NPHIES portal | ✓ Eligibility, approvals and claims sent to NPHIES from the visit |
| Billing and e-invoicing | Manual reconciliation between billing and accounting | ✓ Invoices flow into ERP with ZATCA e-invoicing |
| Lab and radiology results | Printed or emailed back to the doctor | ✓ Appear in the patient file as soon as they are approved |
| Management reporting | Built by hand from exported spreadsheets | ✓ Live KPI dashboards across all branches |
How Implementation Works
A guided rollout from first call to go-live, with our team alongside yours
- 1
Discovery
We map your departments, workflows, insurance contracts and reporting needs.
- 2
Setup and data migration
We configure services, prices and users, and migrate patient and master data from your current system.
- 3
Training and NPHIES go-live
Doctors, nurses, front desk and billing teams are trained by role, and NPHIES transactions are tested end to end.
- 4
Go-live and support
Our team supports you on site or remotely through go-live, then continues with ongoing support and updates.
Hospital Information System FAQ
What is a hospital information system (HIS)?
A hospital information system is the software a hospital or clinic runs on: it holds the electronic medical record and connects registration, appointments, doctors, nursing, pharmacy, lab, radiology, insurance and billing so patient data flows between departments.
Is iCenna HIS NPHIES-certified?
Yes. iCenna is NPHIES certified and listed by the Council of Health Insurance (CHI) as a certified vendor. Eligibility checks, prior authorizations and claims run inside the system.
Which modules does iCenna HIS include?
Electronic medical records, outpatient and inpatient care, appointments and queues, pharmacy, laboratory (LIS), radiology (RIS and PACS), insurance and revenue cycle, billing, plus ERP, HR and KPI dashboards.
Is it cloud-based or on-premise?
Both. You can use iCenna in the cloud, hosted in Saudi Arabia, or install it on your own servers or data center.
Is iCenna suitable for clinics as well as hospitals?
Yes. The same system serves single clinics, polyclinics, medical centers and hospitals; you switch on the modules you need.
Does it support ZATCA e-invoicing?
Yes. Billing in iCenna issues ZATCA-compliant e-invoices and passes them to the ERP for accounting.
Is the system available in Arabic?
Yes. Every screen is available in Arabic and English, and each user can switch language at any time.
How long does implementation take?
It depends on the size of your facility, the modules you choose and how much data needs migrating. After a short discovery call we share a written plan with dates.
