Governance
Every agreement and policy that governs how iCenna is delivered, how data is handled, and what each party is responsible for. Each document below is published at a permanent URL you can link to or cite.
Contracts
Binding agreements between iCenna and its customers, partners and users.
Cloud Service Agreement
The terms under which iCenna delivers its cloud-hosted services, including availability, support and subscription commitments.
Data Processing Agreement
How iCenna processes personal data on behalf of customers, including security measures, breach handling and processing instructions.
Sub-processors
The list of third-party sub-processors engaged by iCenna to process personal data.
Patient Terms of Use
The terms that govern patient use of the iCenna platform and mobile application.
Professional Services Agreement
The onboarding and implementation services iCenna provides alongside a cloud or on-premise deployment, and the terms they are delivered under.
Software License Agreement
The terms for perpetual, on-premise licensing of iCenna software modules, covering license metrics, updates and support services.
Policy
The policies and notices that describe how iCenna handles data and who processes it.
Privacy Policy
How iCenna collects, uses, stores and shares personal information, and the rights available to individuals.
Patient Privacy Notice
How iCenna collects, uses, stores and protects patient personal and health data.
Cloud Hosting Policy
How the iCenna cloud services are hosted, delivered and supported, including data residency in the Kingdom of Saudi Arabia and uptime targets.
Need a signed copy, a redlined version, or have a question about any of these documents? Contact us
